Return & Refund Policy
At Milana Store, many of our products are made to order or fulfilled specifically for each customer. Because of this, return eligibility may vary depending on the product and the reason for the return.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as possible at milalombardo@themilanastore.com.
Please include your order number, a description of the issue, and clear photos showing the product and the problem. We will review your request and, when applicable, arrange a replacement or refund at no additional cost to you.
For made-to-order products, please report manufacturing defects, damage, or fulfillment errors within 30 days of receiving your order whenever possible.
Made-to-order and personalized products
Many Milana Store products are produced specifically after an order is placed. Because these items are made on demand, we generally cannot accept returns or exchanges due solely to a change of mind, an incorrectly selected size or color, or personal preference, except where required by applicable consumer protection laws.
Please review product descriptions, measurements, size guides, colors, and other product information carefully before placing your order.
Other products
Some products sold by Milana Store may be fulfilled by third-party suppliers and may be subject to different return conditions. If you would like to request a return, contact us before sending anything back. We will confirm whether the item is eligible for return and provide the appropriate instructions.
Please do not return products directly to a manufacturer or fulfillment facility without first contacting us.
Return shipping
When a return is required because an item arrived damaged, defective, incorrect, or because of another verified fulfillment error, we will provide instructions regarding the appropriate resolution.
For other eligible returns, return shipping costs may be the responsibility of the customer unless otherwise required by applicable law. Any applicable costs will be communicated before the return is authorized.
Refunds
Once an eligible refund has been approved, it will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Original shipping charges are generally non-refundable unless the refund results from a damaged, defective, incorrect, or otherwise improperly fulfilled order, or where applicable law requires otherwise.
Lost packages and delivery issues
If your order appears to be lost in transit or has not arrived within the expected delivery period, contact us at milalombardo@themilanastore.com so we can investigate the shipment with the fulfillment provider.
Customers are responsible for providing a complete and accurate delivery address when placing an order. Additional costs resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by applicable law.
Consumer rights
Nothing in this policy is intended to limit any mandatory rights you may have under the consumer protection laws applicable to your purchase. Where local law provides rights that differ from this policy, those legal rights will apply.
Questions
For questions about returns, refunds, replacements, or problems with an order, contact us at: