Refund policy
At Milana Store, many of our products are made to order or fulfilled specifically for each customer. Because of this, return eligibility may vary depending on the product and the reason for the return.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as possible at milalombardo@themilanastore.com.
Please include your order number, a description of the issue, and clear photos showing the product and the problem. We will review your request and, when applicable, arrange a replacement or refund at no additional cost to you.
For made-to-order products, please report manufacturing defects, damage, or fulfillment errors within 30 days of receiving your order whenever possible.
Made-to-order and personalized products
Many Milana Store products are produced specifically after an order is placed. Because these items are made on demand, we generally cannot accept returns or exchanges due solely to a change of mind, an incorrectly selected size or color, or personal preference, except where required by applicable consumer protection laws.
Please review product descriptions, measurements, size guides, colors, and other product information carefully
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at milalombardo@themilanastore.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at milalombardo@themilanastore.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at milalombardo@themilanastore.com.
before placing your order.
Other products
Some products sold by Milana Store may be fulfilled by third-party suppliers and may be subject to different return conditions. If you would like to request a return, contact us before sending anything back. We will confirm whether the item is eligible for return and provide the appropriate instructions.
Please do not return products directly to a manufacturer or fulfillment facility without first contacting us.
Return shipping
When a return is required because an item arrived damaged, defective, incorrect, or because of another verified fulfillment error, we will provide instructions regarding the appropriate resolution.
For other eligible returns, return shipping costs may be the responsibility of the customer unless otherwise required by applicable law. Any applicable costs will be communicated before the return is authorized.
Refunds
Once an eligible refund has been approved, it will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Original shipping charges are generally non-refundable unless the refund results from a damaged, defective, incorrect, or otherwise improperly fulfilled order, or where applicable law requires otherwise.
Lost packages and delivery issues
If your order appears to be lost in transit or has not arrived within the expected delivery period, contact us at milalombardo@themilanastore.com so we can investigate the shipment with the fulfillment provider.
Customers are responsible for providing a complete and accurate delivery address when placing an order. Additional costs resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by applicable law.
Consumer rights
Nothing in this policy is intended to limit any mandatory rights you may have under the consumer protection laws applicable to your purchase. Where local law provides rights that differ from this policy, those legal rights will apply.
Questions
For questions about returns, refunds, replacements, or problems with an order, contact us at: