Shipping policy

Order Processing

Milana Store works with different fulfillment partners, and many of our products are made or prepared specifically after an order is placed. Processing and production times may therefore vary depending on the product.

Please note that processing time is separate from shipping and transit time.

Shipping Rates & Delivery Estimates

Available shipping methods, shipping costs, and applicable delivery information are determined based on your order and destination and are displayed during checkout when available.

Because Milana Store works with multiple fulfillment partners, shipping times may vary depending on the product, fulfillment location, destination country, carrier, and other factors outside our direct control.

Delivery estimates are provided as estimates and are not guaranteed delivery dates.

International Shipping

Milana Store ships internationally to supported destinations.

International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the product or shipping price and may be the responsibility of the recipient.

Customs processing may also cause additional delivery delays.

Multiple Shipments

Because products may be fulfilled by different partners or locations, items from the same order may occasionally arrive in separate packages and at different times.

If this happens, you may receive separate tracking information for each shipment.

Tracking

When tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to update after the carrier receives the package.

Incorrect or Incomplete Addresses

Please review your shipping information carefully before completing your order.

Customers are responsible for providing a complete and accurate delivery address. If a package cannot be delivered because the address provided was incorrect or incomplete, additional shipping or reshipment costs may apply where permitted by applicable law.

If you notice an error in your shipping address after placing an order, contact us as soon as possible at milalombardo@themilanastore.com. We cannot guarantee that an address can be changed once an order has entered production or fulfillment.

Lost, Delayed, or Damaged Shipments

Carrier delays, customs processing, weather conditions, and other circumstances outside our control may occasionally affect delivery.

If your tracking information indicates a problem, your package appears to be lost, or your order arrives damaged, please contact us at milalombardo@themilanastore.com with your order number and relevant details so we can investigate the issue with the fulfillment provider.

For damaged, defective, or incorrect products, please also refer to our Return & Refund Policy.

Questions About Shipping

If you have questions about shipping or an existing order, contact us at: 

milalombardo@themilanastore.com